Luan Walker, Lic. CRB

The following are some basic guidelines as to what constitutes a maintenance emergency. If you are experiencing any above defined emergency problems or a situation other than these, which seems hazardous, damaging, or detrimental CALL 911.

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Emergency is defined as:

Anything relating to the property under lease that is threatening to life, health, or the integrity of the property.

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Fire: Call the Fire Department immediately

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A/C Repair: If the outside temperature is exceeding 90 degrees

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Heater Repair: If the outside temperature is falling below 40 degrees

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Clogged Toilet or Drain: Per your lease this is your responsibility call a plumber.

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Broken Doorknob, Lock, or Window: Only if it prevents residents from properly securing unit. If temporary measures can be taken until business hours, residents should wait until regular business hours before contacting management.

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No Hot Water: Only if there is absolutely no hot water and it is between the hours of 9:00am and 5:00pm, Monday thru Friday. If there is no hot water at any other time please use temporary measures.

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No Electricity: Only if there is no electricity and

1. The resident has called the electric company and found that they were not at fault.

2. After resident has checked all the breakers by flipping them ALL hard to the OFF position and then back on and reset all GFI circuits in the house.

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Partial outages do not represent an emergency! If a wall switch or outlet begins to smoke or smell remove all plugs and turn off switch if necessary call the fire department.

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These are not emergencies:

• Refrigerator out,

• locking yourself out of the house,

• oven not working,

• pest control.

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Sugar Realty, Inc. is not responsible for loss of food or for alternative lodging due to appliance failure.

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