The following are some basic guidelines as to what constitutes a maintenance emergency. If you are experiencing any above defined emergency problems or a situation other than these, which seems hazardous, damaging, or detrimental CALL 911.
Emergency is defined as:
Anything relating to the property under lease that is threatening to life, health, or the integrity of the property.
Fire: Call the Fire Department immediately
A/C Repair: If the outside temperature is exceeding 90 degrees
Heater Repair: If the outside temperature is falling below 40 degrees
Clogged Toilet or Drain: Per your lease this is your responsibility call a plumber.
Broken Doorknob, Lock, or Window: Only if it prevents residents from properly securing unit. If temporary measures can be taken until business hours, residents should wait until regular business hours before contacting management.
No Hot Water: Only if there is absolutely no hot water and it is between the hours of 9:00am and 5:00pm, Monday thru Friday. If there is no hot water at any other time please use temporary measures.
No Electricity: Only if there is no electricity and
The resident has called the electric company and found that they were not at fault.
After resident has checked all the breakers by flipping them ALL hard to the OFF position and then back on and reset all GFI circuits in the house.
Partial outages do not represent an emergency! If a wall switch or outlet begins to smoke or smell remove all plugs and turn off switch if necessary call the fire department.
These are not emergencies:
locking yourself out of the house,
oven not working,
Sugar Realty, Inc. is not responsible for loss of food or for alternative lodging due to appliance failure.
Emergency Action Procedure
If you are experiencing any above defined emergency problems or a situation other than these, which seems hazardous, damaging, or detrimental CALL 911. For emergency reporting contact after hours and on weekends call (863) 983-2933 and your call will be forwarded to an available agent. If you reach a recording please leave a message stating the defined emergency with your name and number. Your call will be returned promptly.
Those situations which are not an emergency will be addressed during normal business hours. If you have a non-emergency maintenance request please use the above online form to submit, or stop by the office during business hours to submit a paper form. If you are unable to do either, we can email or fax you a form. Please return or fax the form to our office. Fax: (863) 983-2871.